Operator & Executive
Operations & People Executive

James “JT” Metcalf

COO / CHRO / AI-Enabled Operations / SHRM-CP
available · remote / hybrid · builds production software

I organize the chaos, build the systems, and ship the software that runs them.

I turn strategy into dependable execution and build the systems that let a business run without drama. The person teams call to bring order to chaos.

Fort Collins, CO / Open to remote / hybrid / jt@themetcalfs.us / LinkedIn
JT Metcalf
JM
James “JT” Metcalf
01
Competencies

Executive breadth across every function that makes a business run

I run the full operating stack, from operations and finance to people and revenue, with AI built into each to take real work off people's plates.

01Operations & Technology

  • Operating model and process design
  • SOPs and the operations manual
  • IT, security, and vendor management
  • Governance, risk, and change management
  • AI and agentic automation

02People / HR

  • Team leadership and people development
  • Full-cycle recruiting and talent acquisition
  • Onboarding and time-to-productivity
  • Total rewards: compensation, benefits, payroll
  • Multi-state and international employment compliance
  • Employee relations (SHRM-CP)

03Finance

  • Operational spend authority and cash / line-of-credit management
  • Cash-flow forecasting and financial KPI reporting
  • AR / AP management and receivables performance
  • Utilization, burn-rate, and budget tracking
  • Business-health metrics and resource planning

04Sales

  • Revenue operations and pipeline management
  • Sales enablement and deal support
  • Final-stage contract negotiation and close
  • Deal compliance and risk review
  • Community-led pipeline growth

05Marketing

  • Demand generation
  • Marketing automation and funnel design
  • Brand and go-to-market
  • Owned lead-community growth and nurture
  • Campaign and content operations
02
AI & Operations Portfolio

Where operations leadership meets hands-on AI

What the work does and the results it drives. The how stays in-house.

// this is where he opens the hood and builds
i.Built & deployed

An agentic AI operating system

I designed and deployed an AI operating system that runs recurring operations, HR, finance, and marketing workflows, with live dashboards and reporting, inside the organization's own environment. A human stays in the loop on anything consequential, and the organization owns what gets built.

Agentic automationOps / HR / financeHuman-in-the-loopDashboards
ii.Governance & initiative

Chair, AI & Cybersecurity Task Force

I chair an AI and Cybersecurity Task Force, setting the guardrails for how a growing company adopts AI responsibly: acceptable use, security, and the judgment calls that keep adoption safe while it moves fast.

AI governanceSecurityPolicyRisk
iii.Shipped software

A production operations platform

I built and shipped a full-stack finance and operations platform that converts manual administration into automated, self-serve workflows. Not a slide about AI, a working product I run a business on.

Full-stackAutomationProduct
iv.Results, documented

Operations leadership case study

How I rebuilt an internal operating model across a distributed, multi-state and international team: onboarding, compliance, cash and KPI discipline, and the hiring engine behind 25%+ annual growth.

03
About

Bringing order to chaos

I am an operations and people executive who owns the operational backbone that lets a company grow: operations, HR, finance and accounting, forecasting, marketing, sales coordination, IT and security, and compliance. As Chief Operating Officer of a fast-growing data and AI consultancy, I provide the strategic leadership that keeps a distributed, multi-state and international team running and scaling.

What sets the last two years apart is that I stopped waiting for tools and started building them. I taught myself to design and ship AI systems and production software that take real work off people's plates, with a human in the loop where it counts.

I bring order to chaos for a living, and I practice it at home too: a household of six and a working homestead, where good stewardship is really just operations you care about. On the side, I also consult for organizations that need senior operations help part-time, through my practice, M7 Fractional.

Contact

Let's talk

If you need someone to bring order to operations, build the systems that scale, and do it with AI in a way that is safe and owned in-house, I would enjoy the conversation.